Which controller has actually failed?
This page covers the controls that are part of the console body: the power and volume buttons on every model, and the full button, D-pad and stick set on a Switch Lite. If the thing that has failed is a detachable Joy-Con, that is a different repair with a different price — the Joy-Con repair page covers it.
- Detachable Joy-Con drifting, not clicking or not charging — see Joy-Con repair
- Joy-Con sliding off the console, or the console not detecting it — see rail repair
- Console will not turn on at all rather than not responding — see no power repair
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3 business days
Typical turnaround
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Free assessment
The fault is measured, not guessed
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3-month warranty
Parts and labour
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No Fix, No Fee
You only pay if we fix it
Controls on the console, priced by fault
Fitted prices including the part and the labour. Which of these you need depends entirely on what the diagnosis finds.
| Fault | Fitted price |
|---|---|
| Console button — power or volume Switch, V1, V2 and OLED | C$70 |
| Lite button or D-pad The Lite is one board, so this is board-level from the start | C$85 |
| Lite stick module Soldered to the mainboard rather than plugged in | C$110 |
| Whole side dead — flex or connector damage Diagnosed first; the cause decides whether this is the right price | C$140 |
Prices are quoted after the assessment. If the fault turns out to be simpler than the row you booked — a loosened connector rather than a failed flex — you pay the simpler price, not the one you feared.
How we find the fault
On a Switch the buttons are not standalone parts. They talk to the console through a flex cable and a connector, so "the button is broken" and "the console cannot hear the button" look identical from the outside.
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Step 1:Test every input
Each button, the D-pad and the stick are read one at a time and the results recorded, so the fault is a measurement rather than an impression.
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Step 2:Check the flex and connector
The button flex and its connector are tested for continuity. A connector that has lifted is a much smaller job than a failed flex, and the price follows.
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Step 3:Repair or replace
Depending on what failed we reseat and clean, replace the flex, or work on the board itself. We tell you which before we start.
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Step 4:Prove it fixed
Every input is read again and compared with the original measurements. A button that works but reads intermittently has not been fixed.
Board-level work has an honest limit
A Switch Lite is a single board, so a failed stick or D-pad means working on that board rather than swapping a module. That is skilled work with a real chance of the damage being more extensive than it first looks. If the assessment says the console is not worth repairing, we will tell you that rather than take the job and hope.
- You get one fixed price before any work starts
- If we cannot fix it, you pay nothing — including the assessment
- We will say when a repair costs more than it is worth, even when that means losing the job
Console control questions
Is this the same as repairing a Joy-Con?
No. Joy-Con are separate controllers that come off the console, and their faults — drift, worn latches, dead buttons — are a different repair at a much lower price. This page is for the controls built into the console body.
My Switch Lite stick drifts. Is that this repair?
Yes. The Lite has no detachable controllers, so its stick is soldered to the mainboard and a drift fault is board-level work. The TMR joystick page covers the magnetic-stick upgrade version of the same job, which is worth reading if the stick is being replaced anyway.
Only one button has stopped. Do you have to replace all of them?
No — the button flex is replaced as a unit because that is how it is manufactured, but the price you are quoted is for the fault you have, not for every part on the console.
Can a sticky button be cleaned rather than replaced?
Often, yes, and if cleaning solves it you pay the smaller amount. Sticky buttons are usually a spill rather than wear, and a spill is worth cleaning before replacing anything.
How long does it take?
About three business days. Board-level work is not something we rush, and part of that time is testing the repair thoroughly enough to be confident in it.
What if you find more than one fault?
You get one price covering everything we find, before any work starts — not a new number each time something else turns up.
Tell us which button stopped working
Tell us what has stopped responding and when it started, and we can usually give you a good idea of what is involved before you bring the console in. The assessment itself is free either way.
No Fix, No Fee. Walk in at our Oakville workshop during opening hours, or send it to us.