Repair questions, answered the same way we would at the counter.

If we cannot repair it, you pay nothing — not even the diagnostic time. That covers board-level faults and corrosion we judge to be beyond economic repair. We tell you before we start when a case looks doubtful.

Fixed. Every catalogued repair on this site is the price you pay, parts and labour included. If we uncover secondary damage during the inspection we stop and quote the difference rather than adding it to the bill.

Debit and credit cards, Apple Pay and Google Pay, plus e-transfer. You pay when you collect, after you have seen the repair working.

Most controller work — stick drift, buttons, triggers — is done same-day. Console port repairs usually take two to three business days because they involve board-level soldering and a full retest.

Both the replacement component we fitted and the labour that fitted it. If the same fault reappears within 90 days we re-service it at no cost. It does not cover new damage from a drop or liquid spill.

Yes, for most controllers. Bring it in before mid-afternoon and it is usually ready the same day. Modules are calibrated on the bench before you collect.

Bring it back with your job number. Warranty work jumps the queue — it goes onto the bench ahead of routine bookings, and there is no charge.

We fit genuine or OEM-spec components, including reinforced HDMI sockets and quality replacement sticks. We do not fit the cheap unbranded parts that cause the same failure a few months later.

No. Port replacement, power work and thermal servicing do not touch internal storage. Your games, captures and profiles are exactly as you left them.

No booking is needed for drop-off — walk-ins are welcome. Booking ahead is only worth it for same-day controller work, because it reserves bench time.

In many cases, yes. Corroded boards need ultrasonic cleaning and component-level rework, so we assess them first and give you an honest yes or no rather than a maybe.

The console unit on its own is enough for most repairs. Bring the power supply or controller only if the fault relates to them.